Shipping Policy

At Elegant Watches, we understand the excitement of awaiting your new timepiece. We are committed to ensuring a seamless and secure delivery process for your purchase. Please review our shipping policy below for detailed information.

1. Shipping Destinations

We are proud to offer free standard shipping nationwide across all of Malaysia, including Peninsular Malaysia, Sabah, and Sarawak.

2. Processing Time

  • All orders are processed within 1 business day (Monday to Friday, excluding public holidays) after payment is confirmed.

  • Orders placed after 12 PM on a business day, or on weekends and public holidays, will be processed on the next business day.

  • For timepieces that require special preparation (e.g., bracelet sizing, authentication double-check), our customer service team will notify you of a slightly longer processing time.

3. Shipping Methods & Delivery Timelines

Once your order is processed and shipped, you will receive a confirmation email with your tracking number.

  DestinationShipping MethodEstimated Delivery Time (After Processing)
  West MalaysiaExpress Courier (e.g., GDEX, Ninja Van)2 – 3 Business Days
  East Malaysia (Sabah & Sarawak)Express Courier (e.g., GDEX, Ninja Van)3 – 5 Business Days
Note: These delivery times are estimates and are not guaranteed. Delays may occasionally occur due to unforeseen circumstances such as public holidays, weather conditions, or courier delays, which are beyond our control.
 

4. Order Tracking

As soon as your order is shipped, you will receive a shipping confirmation email containing your unique tracking number and a link to the courier’s website. You can use this to follow your package’s journey in real-time.

5. Shipping Confirmation & Address Accuracy

  • Please ensure your shipping address is entered accurately and completely during checkout, including unit numbers, building names, and postcodes.

  • Elegant Watches cannot be held responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.

  • If you need to change your shipping address, please contact us immediately at hello@elegantwatches.my .We can only modify the address if the order has not yet been processed for shipping.

6. Import Taxes & Duties

For all orders shipped within Malaysia, no additional import taxes, duties, or customs fees are required upon delivery. The price you see at checkout is the final price you pay.

7. What to Do Upon Receiving Your Order

  • Please inspect the outer shipping box for any signs of damage before accepting the delivery.

  • We highly recommend opening your package in the presence of the delivery driver to verify the contents. If the item appears damaged, please refuse the delivery and contact us immediately.

  • If you are unable to inspect it at the time of delivery, please note any concerns on the delivery receipt before signing.

8. Contact Information

If you have any questions about your order’s shipping status that are not answered by your tracking information, our customer service team is happy to help.

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